dewalive chat Casino & Sportsbook Data Care
This page describes what we collect when you use dewalive chat and how we keep that data protected. We at dewalive chat operate a jurisdiction-restricted platform offering slot games, live-dealer tables, and sportsbook markets. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
We take data protection seriously. When you register an account, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place a wager on Liga 1 or other markets, we collect and process personal information. This policy explains what data we hold, how we use it, who may access it, and what rights you have.
Our commitment is to handle your information transparently and securely. We do not sell your data to third parties for marketing. We use it only to operate your account, process payments, comply with legal obligations, and improve our service.
What We Collect on dewalive chat
We collect information in several categories. When you register, we ask for your name, email, phone number, date of birth, and residential address. We verify this information against government-issued identity documents as part of our Know Your Customer (KYC) process. This verification is mandatory before you can withdraw funds.
When you deposit or withdraw, we record the payment method, amount, timestamp, and transaction reference. If you use DANA, e-wallet, mobile banking, local payment, or a bank account (online payment, e-wallet, mobile banking, local payment), we store the account identifier and settlement status. We also log your IP address, device type, and browser fingerprint for fraud detection and account security.
During gameplay, we track your wagers, game selections (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, or live-dealer tables), bet amounts, and outcomes. We record your interactions with our customer support team, including chat transcripts and email correspondence. We also collect cookies and similar tracking technologies to remember your preferences and session state.
We do not collect biometric data, health information, or financial data beyond what is necessary to process your account and payments. We do not track your browsing outside dewalive chat.
How We Use Your Data on dewalive chat
We use your personal information to operate your account, process deposits and withdrawals, settle wagers, and comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations. Our legal team may review account data if a dispute arises or if we suspect fraudulent activity.
We use your email and phone number to send account notifications, payment confirmations, and security alerts. We may contact you if we detect unusual activity or if your account requires additional verification. We do not send unsolicited marketing emails; any promotional messages are sent only if you have opted in.
We analyze aggregated, anonymized gameplay data to understand player behaviour, improve game performance, and detect technical issues. We use your IP address and device fingerprint to prevent account takeover, detect multi-accounting, and block access from jurisdictions where our services are not available.
Our customer support team uses your account history and communication records to resolve disputes, answer questions, and improve our service. We retain support transcripts for at least 12 months to handle complaints and chargebacks.
Third-Party Processors and Data Sharing
We share your data with payment processors to complete deposits and withdrawals. When you use online payment, e-wallet, mobile banking, or a bank account, those payment providers receive your name, account number, and transaction amount. We do not control how those third parties handle your data; you should review their privacy policies separately.
We may share your information with our hosting provider, which operates servers in multiple jurisdictions. Your data may be stored or processed outside Indonesia. We use encryption and access controls to protect your information in transit and at rest.
We may disclose your data if required by law, court order, or government request. We comply with Indonesian data protection regulations and international AML standards. We do not sell your data to advertisers, data brokers, or other commercial entities.
If we engage a third-party contractor (e.g., for customer support, fraud detection, or technical maintenance), we require them to sign a data processing agreement and handle your information only as instructed.
Your Rights on dewalive chat
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide it within 30 days in a portable, machine-readable format.
You have the right to correct inaccurate information. If your address, phone number, or other details are wrong, you can update them in your account settings or request our team to make the change.
You have the right to request deletion of your data, subject to legal and operational constraints. We may retain your information if you have an outstanding balance, an open dispute, or if we are required to keep it for regulatory compliance. After your account is closed and all obligations are settled, we will delete your personal data within 90 days, except where we must retain it for legal reasons.
You have the right to object to certain processing activities. If you believe we are processing your data unlawfully, you may lodge a complaint with the Indonesian Data Protection Authority or your local regulator.
Cookies and Tracking
We use cookies to store your session token, language preference, and login state. These cookies are essential for dewalive chat to function. We also use analytics cookies to measure traffic, identify technical errors, and understand which games and markets are most popular.
You can disable cookies in your browser settings, but doing so may prevent you from logging in or using certain features. We do not use cookies to track you across other websites.
We do not use third-party advertising cookies or retargeting pixels. We do not share your browsing data with social media platforms or ad networks.
Contact dewalive chat
If you have questions about this privacy policy or how we handle your data, contact our support team. We offer multilingual assistance in English and Indonesian. Our standard response window is 24 hours during business days.
You can reach us via email, live chat, or phone. Our support team can help you exercise your rights, report a data breach, or file a complaint. We also accept written requests by post to our registered office in Jakarta.
We review and update this policy periodically. If we make material changes, we will notify you by email or by posting a notice on dewalive chat. Your continued use of our platform after such notice constitutes acceptance of the updated policy.
Policy Summary
We at dewalive chat collect personal, payment, and gameplay data to operate your account and comply with regulations. We protect your information using encryption, access controls, and secure infrastructure. We do not sell your data to third parties for marketing purposes.
Your data may be processed by payment providers, hosting services, and support contractors. We retain your information for as long as your account is active and for a reasonable period afterward to handle disputes and meet legal obligations. You have the right to access, correct, and request deletion of your data, subject to legal constraints.
This policy applies to all users of dewalive chat, regardless of location. Our services are available only where local law permits. If you do not agree with this policy, you should not use our platform. For further details or to exercise your rights, contact our support team.